Request for Systems/Computer Support

Title: Name:

Organization / Company:

Office Phone: Lab Phone: Fax:

Email:

Please tell us which is the best way to contact you:

Call me at my Lab Call me at my Office Send me an Email Send me a Fax

Technical Information:

Please give us some information about the instrument you are currently working with:

Please give us your System ID number, if known:

(This can be found mainly on newer Avance systems inside the front console door(s) on the right frame above the center hinge.)

It should be an eight character value beginning with "BH". This is also referred to as the System Order number.)

Type of Spectrometer: Please select Avance-III (IPSO) Fourier Avance-II (DRU) Avance-I (SGU) Avance DMX Avance DRX Avance DPX Avance DSX AMX ARX ASX AC AM MSL CXP WP WM Other

Basic 1H Frequency: 950 900 850 800 750 700 600 500 400 360 300 270 250 200

Type of Computer: PC Linux PC Windows Macintosh Silicon Graphics O2 Silicon Graphics Indy Aspect Station 1 Aspect X32 Aspect 3000 Aspect 2000 Other

What Software are you running?: TopSpin XWINNMR UXNMR DISR DISB DISN DISMSL DISCXP Other Version:

Assistance Needed:

Please provide us with specific details of your current difficulty

(i.e. "Can't print/plot", "Spikes in 1H/13C spectra", "System crashed","Error Messages", etc...)

If you selected "Other" from any of the option lists, please give us that information here as well:

For assistance in countries other than the U.S.A., please click here.